At Leathron, customer satisfaction is at the heart of what we do. If you experience any issues with your purchase, we’re here to help.

Exchanges

We offer a simple and convenient exchange process for eligible items.

• Items Eligible for Exchange: Most items are eligible for exchange due to size or color preferences. However, custom or engraved products are non-exchangeable unless defective.
• Exchange Process:
  1. Place a new order for the replacement item.
  2. Return the original product to us for a refund.
     Alternatively, you can send the item back, and we’ll dispatch the replacement once received.
• Processing Time: Exchanges are processed within a few days to two weeks, depending on return shipping and product availability.
• For International Customers: The fastest way to exchange is to order a replacement and return the original for a refund.
• Combine Shipping: If you are thinking of exchanging something – remember that you can combine the replacement item with any other items you may wish to purchase, and only pay shipping for the combined order.

Returns

We want you to feel confident in your purchase. If you’re not satisfied, you can return your item for a refund.

• Eligibility for Returns: Most items are eligible for a refund, except custom-made or engraved products unless they are faulty.
• Return Period: Returns must be initiated within 30 days of delivery. For holiday gifts, the window extends to 30 days post-Christmas.
• Item Condition: Returned items must be unused and in their original packaging, with all tags and labels intact.

To start your return:

1. Contact us at support@leathron.com with:
   • Your order number.
   • Reason for the return.
   • Details of any defects (if applicable).
2. Send the item to the address below:

Return Address:

12538 Basque Pl, Woodbridge, VA, 22192, Virginia, United States
Phone: +1 (959) 777 1012

Key Points to Note

• Return Shipping Costs: Customers are responsible for return shipping unless the product has a manufacturing defect.
• For International Returns: Clearly mark the package and customs documents as “Returned Goods” to avoid unnecessary charges.

Thank you for trusting Leathron. We’re committed to ensuring you have a smooth shopping experience.